ReddingITPro

Technical Blog of Jason Olson

Magic Touch – Customer Service

This process known as Magic Touch relates to the customers experience and viewpoint regarding our on-site service. Specifically, it is the illusion of our ability to magically fix technology problems

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Basic Corporate Metrics

A trend I’ve seen within the last couple of years as been to measure performance of employees through a series of metrics, which are numerical representation of performance, service, quality,

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Monitoring employee activity

A request that comes around a couple of times each year is a client who is looking to monitor the internet activity of their employees. I’ve been helping clients with

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Website tips, what works

What are you doing to make your website work for you? Here is a couple of tips I’ve picked up along the way, and we’ve implemented ourselves… 1) Get a

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Budgeting for warranty service

In preparing your budgets or cost anlysis for providing services, is as an essential to calculate the cost of warranty service. This can come in the form of warranty service

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What blend are you (MSP)

In the professional services arena, there is typically three types of service industries: innovation, experience and processes. There are some industries, such as your oral hygienist, which you’re primarily looking

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Financial Solvency

Did you find a CPA for your team yet? You probably have  a bookkeeper, but you want an independent CPA firm at your beck-and-call. The better off you think your

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NON-COMPETITION AGREEMENTS (NCA)

Non-competition agreements have been standard for many trades throughout the capitalistic history. However, at some point California, being an at will employment state ceased to recognize these documents as binding.

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Getting Started with Corporate Procedures

Last week I was having lunch with a business associate who owns a computer consulting firm in the East Bay Area. We were discussing the way his business works with

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Why wait?

I just completed browsing an interesting entry over at On Startups: Wimps Wait which is suggesting that releasing a product is more important than waiting. I believe, as in many things, there

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